HOM Guard PLUS
3-Year In-Home Furniture Protection Plan

What is HOMGuardPlus?

The HOMGuard Plus program combines the finest furniture care products available and HOM's exclusive in-home service plan for a full three years from date of purchase. In addition to extending the manufacturer's warranty, your furniture is protected from accidental damage, like the water glass that left a ring...whoops...

How?

For fabric, leather, or vinyl upholstery, an initial protectant is applied to your new furniture by professionally trained technicians prior to delivery of furniture. In addition, you will receive a maintenance kit for care of your new fabric, leather upholstery, or wood furniture with the purchase of HOMGuardPlus.

Who?

HOM Furniture uses highly skilled technicians to service our HOMGuardPlus customers. Just call (763) 767-3675 or 1-800-341-1322.

About Dupont Teflon®

DuPont Teflon® is a water based spray that's applied to your upholstery by HOM's warehouse staff at our distribution center or at a pick-up location. Once this has been done there is no need to reapply. DuPont Teflon® fully penetrates and shields each fiber with a wicking action to give complete protection from permanent staining.

BONUS! (A $39.99 value!)

When you purchase HOMGuardPlus you'll also receive a furniture care kit.

• The Leather Kit includes Leather cleaner and Leather Conditioner.
• The Fabric Kit includes, Fabric Shampoo and Oil & Grease Spot Cleaner.
• The Wood Kit contains, Wood Polish and Dusting solution.

The HOMGuardPlus “YOU CAN’T LOSE POLICY”

We are so confident that our HOMGuardPlus program is right for you that, if you do not require service within the 3-year life of the program, we will send you a complete refund by way of a HOM gift card for the full purchase price you paid for the "Plus" portion of HOMGuardPlus (does not include the price of fabric or leather protection). YOU CAN'T LOSE.

Service is as Easy as 1-2-3!

1. If a spill occurs, first blot and absorb with a clean cloth or sponge. Next, clean the affected area with the cleaner provided in your HOM Guard Care Kit.
2. Call HOM Furniture Customer Care (763-767-3675 or 1-800-341-1322) within 3 days of the occurrence (stains, rips, tears, etc.)
3. One of our Customer Care Coordinators will help you set up an appointment.

HOMGuardPlus for Fabric

Protect your fine furniture upholstery with the HOMGuardPlus Fabric Care Program.

Coverage for Fabric furniture includes:

• Accidental rips, tears, burns.
• Structural defects to frames such as warpage and frame breakage.
• Separation of seams.
• All parts, labor and shipping costs.
• The patented Teflon® product will protect your furniture from most water or oil-based stains.
• It affords you the extra time needed to respond to an accidental spill before it becomes a stain!
• The Teflon® Fabric Protector bonds to each fiber without affecting the look, feel or breathability of the fabric.
• The Teflon® Fabric Protector also contains an anti-static ingredient to repel damaging airborne dust and an ultra-violet inhibitor to slow down the effects of UV rays from sunlight and fluorescent lights.
• In addition, the Teflon® Fabric Protector is water based, non-allergenic, non-carcinogenic and non-toxic.

HOMGuardPlus for Leather

The HOMGuardPlus Leather Care Program represents the ultimate in leather care technology.

The unique formulation cleans, conditions, protects and prolongs the life of your leather upholstery.

Unlike some store bought products that can actually damage your leather, our HOMGuard Leather Care products are designed to enhance and protect the tannery applied leather finish. This process prevents loss of protection from routine cleaning, wear and abrasion without affecting the look or feel of the leather.

The HOMGuard Leather Conditioner also contains an anti-static ingredient to repel damaging airborne dust, and an ultra-violet inhibitor to slow down the effects of UV rays from sunlight and fluorescent lights.

Coverage for Leather furniture includes:

• Accidental rips, tears, burns.
• Structural defects to frames such as warpage and frame breakage.
• Separation of seams.
• All parts, labor and shipping costs.

HOMGuardPlus for Wood

HOMGuardPlus Wood & Hard Surface Care program provides a service similar to the manufacturer's warranty in that it promises repair or replacement of defective items due to manufacturer's defects or construction failure. See warranty for details. The coverage extends the factory warranties and provides additional coverage for all your newly purchased furniture.

Coverage for Wood furniture includes:

• Repair stains/damage from water, liquid marks or rings- from normal household food and beverage products. Single incidences only apply, not accumulated or lifestyle stains or damage.
• Chipping, checking, lifting, cracking, and warping. Peeling of finish on solid wood, veneered or laminated furniture, including heat marks resulting from items found in normal household use.
• Integral Electric Components
• Failure of assembled joints of solid wood veneered or laminated furniture, including inherent defect of framing material, warping of wood members and defective workmanship in the assembly thereof.
• Structural defects to frames such as warpage and frame breakage.
• Separation of seams.
• All parts, labor and shipping costs.

 

WHAT'S REQUIRED OF ME?

• Maintain a proper and adequate environment for your furniture that meets manufacturer standards.
• Vacuum upholstery using upholstery tools once a week if possible but at least once every other week. If you do not vacuum it often you will leave a lot of dirt on the upholstery that will slowly wear down the fibers. You should also have your piece(s) professionally cleaned once a year. HOMGuard does not cover this but we can provide you a list of vendors that can. Not cleaning your furniture will cause an accumulation of dust and dirt on your piece and may cause a "halo effect" on your piece when a spot is cleaned.
• Use tablecloths/pads, placemats, and coasters, on all wood furniture, as nearly all dinnerware will cause small surface scratches over time.
• Don't allow pets on your new furniture. Even the best trained pet can accidentally scratch or stain your furniture.
• Fading is natural in leather and upholstery furniture. However, avoid placing your furniture in direct sunlight because fading will occur faster over time.
• Condition Leather furniture at least once year, more often if needed, especially if leather furniture is near a heat source.

Benefits of HOMGuardPlus In-Home Furniture Service Plan

Coverage	Fabric	Leather & Vinyl	Wood & Hard Surface
! HOMGuardPlus covers ONLY a specific incident and not accumulated or lifestyle stains or damage.
*See Warranty for complete coverage and exclusions.
3 Years In-Home Service	X	X	X
Parts	X	X	X
Labor	X	X	X
Shipping Charges	X	X	X
Integral Electric Components	X	X	X
Food	X	X	X
Beverage Stains	X	X	X
Human Bodily Fluids	X	X	X
Pet Bodily Fluids	X	X	X
Ball Point Pen/Crayons/Markers	X	X	X
Nail Polish/Lipstick	X	X	X
Rips/Tears/Burns	X	X	X
Structural Defects	X	X	X
Seperation of Seams	X	X	X
Warping or Lifting			X
Burns & Heat Marks			X
Liquid Rings or Marks			X


OBLIGATIONS OF SERVICE PROVIDER:

HOM Guard agrees to provide the coverage herein stated, for a period of three years from the date of delivery of the covered item(s) described on purchase invoice. If within three years after delivery, a covered item becomes accidentally stained or damaged during normal residential use and you cannot remove the stain or repair the damage yourself following the procedures recommended, HOM Guard, under the coverage terms listed below, will remove the covered stain, or covered damage at no cost to you. If the stain cannot be reasonably removed or repaired to return the item to its pre-existing condition, HOM Guard will, at its sole option, replace the damaged portion or the complete damaged item. Replacement items will be the same as or equivalent to the original item purchased. In the event an equivalent replacement is not available from HOM’s product line, a Merchandise Credit for the original purchase price (less any previously issued credits or adjustments) of the stained item will be issued. In the event the consumer decides to select a more expensive item as a replacement, when replacement is called for, the consumer shall be responsible for the difference in price. This warranty does not provide ANY coverage monetary or otherwise for the loss of use or suitability of furniture pieces, household goods, flooring, draperies, paint, etc. that were purchased at the same time or with the intent to use with the covered piece(s) when an appropriate replacement is not available.

OBLIGATIONS OF CUSTOMER:

Customers’ failure to maintain items in accordance with the manufacturer’s guidelines will void HOM Guard Plus’s obligations under this agreement. Furniture must be maintained in a proper and adequate environment that meets manufacturer standards. Upholstered furniture should be vacuumed using upholstery tools once a week if possible but at least once every other week. Failure to vacuum often will leave dirt on the upholstery that will slowly wear down the fibers. Piece(s) should be professionally cleaned once a year. HOM Guard Plus does not cover this but HOM can provide a list of vendors that do provide this service. Not cleaning furniture will cause an accumulation of dust and dirt on the piece(s) and may cause a “halo effect” on the piece(s) when a spot is cleaned. Table clothes/pads should be used to protect the tabletop. Pets should not be allowed on furniture; even the best-trained pet can accidentally scratch or stain furniture. Fading is a natural in leather and upholstery furniture. However, avoid placing furniture in direct sunlight because fading will occur faster overtime. Leather furniture should be conditioned at least once year, more often if needed especially if leather furniture is near a heat source.

GENERAL OBLIGATION OF SERVICE PROVIDER:

HOM Guard Plus will provide all the services and functional parts that may be necessary to maintain proper operation of the product under normal operation and service, for the item(s) covered under this program, for the duration of the service contract. The in-home service portion of the warranty is only valid within a 75-mile radius of any HOM Furniture store. Customers who request service beyond coverage area will be responsible for transportation to and from the nearest HOM Furniture location. This agreement does not supersede the manufacturer’s warranty.

KEY TERMS/DEFINITIONS:

The customer(s) shown on the sales receipt for this agreement is/are the only person(s) eligible for coverage under this agreement. All coverage is supplied by HOM Furniture, Inc.

LENGTH OF COVERAGE:

Three years from date of delivery.

TO OBTAIN SERVICE:

Owner must report incident to HOM Furniture/HOM Guard Plus Customer Service by dialing the appropriate number listed below within a period of time not to exceed 3 days from the date the stain occurs.

SERVICE PROCEDURES:

Service may include any or all of the following:

• HOM Guard Plus will provide free professional stain removal or repair advice to aid in immediate cleaning or repair.
• If damage or stain persists, HOM Guard Plus will have the item serviced by a professional technician at no charge in customer’s home.
• If the technician determines cleaning or repairs must be made off-site, the item will be removed at no cost to the customer.
COVERAGE: Upholstered Fabric/Leather/Vinyl Furniture
• Household food and beverage product stains.
• Human and pet bodily fluids.
• Ballpoint pen ink or crayon.
• Accidental rips, tears, burns and punctures.
• Structural defects to frames such as warpage and frame breakage.
• Separation of seams.
• Integral Electric Components.
• Cracking and peeling of leather or vinyl finish.
• Breakage and bending of metal components such as recliners and sleeper mechanisms, swivel rocker base and springs.
• Excessive loss of foam resiliency to cushions.
• Upon expiration of manufacturer’s warranty, HOM Guard Plus will provide the buyer with the same coverage provided by the manufacturer’s warranty up to a total of three years from date of delivery.
COVERAGE: Wood Furniture and Accessories

Coverage is limited to repair only to the best of our ability.
Does not include replacement coverage for surface scratching. Damage caused by normal wear and tear is specifically not covered. Replacement coverage is valid on manufacturer defects as defined in the manufacturers’ warranty.

• Stains/damage from water, liquid marks or rings from normal household food and beverage products. Single incidences only apply, not accumulated or lifestyle stains or damage.
• Chipping, checking, lifting, cracking, and warping.
• Peeling of finish on solid wood, veneered or laminated furniture, including heat marks resulting from items found in normal household use.
• Integral Electric Components.
• Failure of assembled joints of solid wood veneered or laminated furniture, including inherent defect of framing material, warping of wood members and defective workmanship in the assembly thereof.
• Loss of silvering of mirrors.
• Upon expiration of manufacturers’ warranty, HOM Guard Plus will provide the buyer with the same coverage provided by the manufacturer’s warranty up to a total of three years from date of delivery.
EXCLUSIONS
• Damage caused by failure to comply with the manufacturer’s instructions for cleaning and use.
• Willful abuse or misuse of the covered product.
• Normal soiling, wear and tear or buildup of perspiration and body/hair oils. Perspiration, body oil and hair oil are specifically not considered a “bodily fluid” (these have a cumulative effect that cause staining in areas where head, hands, or legs contact the furniture and require routine cleaning) and are excluded from this warranty coverage.
• Fading on upholstery, soiling, or damage caused by pets (other than bodily fluids).
• Additionally, this warranty does not provide coverage for soiling (soiling is defined as a gradual buildup of dirt, dust, body oils and perspiration which cannot be attributed to a single occurrence).
• Any accumulation or buildup of stains, or any mold or mildew damage.
• Fabrics with an “X” care code and non-colorfast fabrics.
• Pen or pencil impression on upholstery or wood furniture.
• Furniture sold “as is”.
• Faux stone, fossil stone or marble, brass, or chrome plated metals.
• Permanent markers.
• Costs or damages from repairs/cleaning carried out by anyone other than authorized agents of HOM Guard Plus.
• Loss of use of the covered products while in transit, storage.
• Commercial/Institutional use or rental. Commercial use of product(s) includes, but is not limited to: offices, daycare, reception, or lobby areas.
• Multi-family housing (nursing homes/dormitories).
• Damage caused during, or as a result of transport, set up or assembly of merchandise, carried out by anyone other than authorized agents of HOM Furniture.
• Furniture located outdoors, on patios or in screened rooms where it may be directly or indirectly exposed to the elements.
• Loss of use, or other inconvenience (monetary or otherwise), as a result of time, space needed for repairs or exchange.
• Monetary loss as a result of other furniture, accessories, draperies, paint, flooring, etc. no longer matching replacement item(s).
• Natural characteristics that cause appearance variations, and/or seam slippage.
• Substances which destroy or damage the color or original characteristics of fabrics, such as stains caused by paints, gum, bleaches, nail polish remover, dyes other than food dyes, medications, acids, corrosive, non-approved cleaners, hair treatments such as hair gel, hair spray, mousse, or other like substances.
• Stains caused by dyes, caustic solutions, paint, bleach.
• Split grain leather in seating areas.
• Damage caused by fraud, intentional acts, war, or hostilities of any kind if arising from illegal activity. Additionally, this warranty does not provide coverage for soiling, damage caused by fire, smoke, flood, wind, lightning, or any other natural disaster.
• Violence, theft, vandalism.
• Stains caused by cosmetics, hair chemicals; topical lotions, alteration, or explosion will not be covered by this warranty.
• This warranty excludes coverage for accumulated or long-term multiple unknown stains.
• Anything not specifically mentioned as covered.

This agreement is not renewable, or transferable. In the event an upholstery item is replaced under the terms of the protection plan, the warranty coverage is deemed to be fulfilled and no additional coverage for the covered item is available. New coverage for the replacement item would need to be purchased and shall be available at HOM Furniture’s discretion. HOM Furniture reserves the right to withdraw service for any covered item in the event of neglect or multiple service issues by issuing a refund of the amount paid for coverage on that item. This agreement does not supersede the manufacturer’s warranty. The owner shall reasonably cooperate with the HOM Guard Plus in its efforts to perform its obligations under this agreement. “Any provision contained herein which is found to be contrary to state or local law shall be deemed null and void; however, the remaining provisions shall continue in full force and effect.”

HOM FURNITURE/HOM GUARD CUSTOMER CARE
Twin Cities Metro: 763-767-3675
Outstate: 1-800-341-1322