Frequently Asked Questions
Why do I have to enter my zip code to purchase an item?
Your zip code allows us to determine your delivery zone and nearby locations for product pick up.
How do I contact HOM Furniture if I have questions or concerns about the checkout process or an order I’ve placed?
Please contact our Online Call Center at (763) 772-1560 and a Sales Specialist will be happy to assist you.
What methods of payment does HOM Furniture accept online?
We accept Visa and MasterCard, Discover and American Express online.
Will my information be secure?
We understand, respect and guarantee the privacy and confidentiality of our customers. We securely maintain account and prior purchase information for warranty and internal purposes only. We do not rent, loan, sell, or distribute your information to anyone.
How can I check if a local store has a particular product in stock?
The “product availability” prompt will show you which stores display the item you are interested in and when you can expect to pick-up at the warehouse location closest to you or what the earliest delivery date is.
How do I cancel my order?
Please contact our Online Call Center and one of our Sales Specialists can assist you.
What happens to my order if I have connection problems or technical difficulties?
Any items you’ve added to your cart while you’re logged in will be there until you remove them or check out. If you’ve completed the checkout process your order will be saved. If you have any concerns regarding your order’s completion please call (763) 772-1560.
Are prices on the internet the same as in the showroom?
Yes. If you encounter any disparities please call (763) 772-1560 or contact one of our showrooms for verification.
How is sales tax calculated?
Sales tax is calculated according to where you take possession of your product.
How do I redeem coupons or gift cards online?
Coupons can be redeemed throughout the checkout process. Gift cards can be redeemed by calling our Online Call Center after going through the normal checkout process. When you arrive at the payment options page, please call (763) 772-1560 with your invoice number and a Online Call Center representative will assist you.
What if I forget my invoice number?
A representative at our Online Call Center can retrieve your customer information for you if you provide the email or phone number used on the order.
How will I know if HOM Furniture has received my order?
You will receive an automatic email confirmation once you have submitted your order or created a quote.
How will I know whether or not my order has been approved for payment and shipped?
After you’ve received your initial email confirmation, your order will be reviewed and scheduled; and an additional email confirmation or call from our Online Call Center will occur to confirm your delivery or pick up date.
How do I check my order status and/or delivery status?
How can I review my order after I’ve checked out?
Information from previous orders is currently not available online, however, you can call our Online Call Center with your account information and invoice number at any time to review details of an order.
What happens if there are issues with my order?
Please contact our Online Call Center and one of our Sales Specialists will assist you.
How long do you keep my order history?
We maintain all active account information for warranty purposes.
Can I add or delete items after I’ve submitted my order?
To add or remove items from an order that has already been submitted call our Online Call Center at (763) 772-1560.
What is your delivery policy?
Our delivery policy ensures “White Glove” delivery. Product is inspected, prepped and delivered by one of our HOM Teams. Delivery fees range from $49.99 to $300.00 if your zip code is within our delivery area. If you are outside the delivery area, you should select “Save as a Quote” in the checkout process and a sales specialist will contact you to finalize your order.
Do I have to wait at my home or office all day for my delivery?
You will receive a call the day before delivery with a 2-3 hour window. Drivers can be given special instructions if you will not be home.
I won’t be available to accept my delivery as scheduled. What do I do?
Please call our Service Center at (763) 767-3675 to set up other arrangements as soon as possible.
What if I do not receive my order by the scheduled delivery date?
You will be contacted by one of our representatives if any problems or delays are expected.
I ordered a furniture set and it isn’t available right away. Can I have pieces shipped to me as they become available?
Yes. Please call (763) 772-1560 and speak with a representative to make arrangements. Additional charges may apply.
What if my product is damaged on pick up or delivery?
Please call (763) 767-3675 and we will service your problem immediately.
How can I track my delivery
If you are expecting your delivery today and would like to track the status of your truck, Please enter the phone number you used on your purchase below:
Or you can visit the tracker on our delivery status page.
What is your return policy?
We have a 7 day return policy on “in stock” items that are returned in perfect condition. (Excludes Mattress Dept, Special Orders or Clearance Products).
How do I return something I’ve ordered via the internet?
Please call our Service Center at (763) 767-3675 to schedule a pick up or drop off.
I bought something at the store and want to return it. Can you send someone to pick it up?
Yes, using our current delivery fee schedule. Please call (763) 767-3675 for assistance.
What warranty options are available?
Most of our products are covered by a one year manufacturer warranty. Products such as electronics, mattresses, and flooring have varying lengths of warranty depending on the manufacturer. An extended warranty, HOM Guard Plus, can be purchased for most of our products which will provide additional years of coverage beyond the manufacturers original warranty length. Please call (763) 767-3675 for product-specific manufacturer warranty information.
What if something happens to my product during my warranty period?
Please call our Service Center at (763) 767-3675 and one of our service coordinators will discuss the options available to you. A HOM Technician is usually scheduled to come out to your home and review the problem.
What if I’m out of warranty and want service?
No problem, HOM has an out of warranty program available. Please call (763) 767-3675 and one of our representatives will research options available to you.
Does HOM offer an extended product warranty?
Yes. Our HOM Guard Program is available at the time of purchase. HOM Guard is a 3-year extended warranty program available for certain items.
How do I change my account information?
Call (763) 772-1560 and an Online Call Center sales specialist will update your information.
What do I do if I can’t remember my password?
Go to our sign-in page and click the “Forgot your password” link below the sign in fields. Enter the email you used to create your account, and your password will be sent to you. If you still need assistance, call (763) 772-1560.
When I log out, will I lose all the items in my cart?
No. Any items you’ve added to your cart while you’re logged in will be there when you log back in. Items remain in your cart until you remove them or check out.
What if my shipping address is different than my billing address or my billing address is a P.O. Box?
Continue through the normal checkout process. When you arrive at the payment options page, call (763) 772-1560 with your invoice number and an Online Call Center representative will assist you.
Can I finance online?
Financing is available online. Click here to learn more about financing and how to apply.
Can I finance over the phone?
Financing is not available over the phone. Please visit any of our showroom locations, and a representative will be happy to assist you with financing options.
What financing terms are available?
Our financing options change regularly. Please call (763) 772-1560 and we’ll be glad to review our weekly financing terms with you.
What is the dimension of a specific product?
Many of our products have dimensions listed on their respective details page. Dimensions for products containing multiple components (such as sectional sofas) may be found by viewing each component within the collection. If components are not listed separately, please call (763) 772-1560 and a representative will assist you.
What types of credit cards do you accept in your showrooms?
Visa, MasterCard, American Express and Discover.
What mattresses do you carry and what are your price options?
We carry a wide range of mattresses from innerspring to memory foam from some of the industries most popular manufacturers. Please call (763) 772-1560 and we will locate a mattress specialist for you.
Do you have a “Lay-Away” program?
You can purchase an “In-Line” item (i.e. not custom order) with just 10% down and pay toward the balance within a 90 day time frame.
What is HOM’s price guarantee policy?
We have a 30-day price guarantee from your original delivery date.
How do I sign up for HOM Furniture’s email offers?
Thank you for your interest in our special email offers! To get on our email list, enter your email at the bottom of this page on the right hand side under “Join Our Email List.” You can also sign up by talking to a showroom sales associate or calling (763) 772-1560.
How do I unsubscribe or remove myself from HOM Furniture’s email list?
To unsubscribe, open one of our emails and scroll to the bottom. Click the link that says “To be removed click here.”
Why is my product not discounted?
Discounts may not be combined with other furniture brands or promotions and are not available on Seasonal Concepts Christmas Items, Gift Cards, Delivery Charges, Design Consultation Fees, Catalog or Special Orders including custom ordered rugs, carpet and flooring products, Bonus Buys, “Buy One-Get One” Offers, HOM Bargain Shop, “Final Price” Items or selected Clearance Priced Goods. Manufacturers that restrict discounting include, but are not limited to: Tempur-Pedic, iSeries and iComfort mattresses, Stickley, Big Green Egg and Karastan.
Do you offer a military discount?
Our military discount is valid in store only. Proof of service or valid military ID is required. *Cannot be combined with other discount offers.
Pricing Errors, Omissions and product availabilityWe are constantly updating product and service offerings, consequently in the act of doing so occasionally there may be an unintentional error in product description or pricing. Additionally, without our knowledge products shown may be unavailable from the vendor and such information may not have been updated in our computer system or website.
In the event of any of these occurrences we reserve the right to:
- Change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
- Refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
- Right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.