The Casper Original Pillow is soft, yet supportive. Innovative pillow-in-pillow composition, combines a supportive internal pillow, with a soft exterior pillow, providing a perfect balance between softness and support. No need to choose either one comfort level or the other. The fluffy, down-alternative fill is a great substitute for down. Nearly a billion tiny fibers blown into the original pillow, creates the adaptive surface which supports sleepers throughout the night, regardless of sleep position. Responding to movements, with a breathable weave, sleepers stay cool, night after respective night. Clump-resistant fill, allows the pillow to reciprocate, readily with a quick "fluff". Casper Original Pillow works for all sleep positions, front to back, side to side, with just right squish and just right support. This is the pillow everyone is talking about. Please note, no returns once the item is opened.