Return Policy

Our Love It Guarantee

Our love it guaranteeOn purchases of regularly stocked products, if within the first seven days, you don't LOVE your furniture purchase – for any reason – HOM Furniture will restore any defect apparent with your purchase or gladly correct your dissatisfaction through an exchange of product, one time reselection of a different product, or refund when your furniture is returned in “like new” condition. (Custom orders, Flooring, Lift chairs, Mattresses and Clearance products, Design and delivery services are not included.)

The HOM Furniture 7 Day “Love It Guarantee” is not applicable to the following Sleep Express purchases: mattresses and mattress sets, pillows, mattress pads, sheets or adjustable bed bases. Mattresses may qualify under our 120 Night Comfort Guarantee.

Factory Direct / Quick Ship Returns

Factory Direct / Quick Ship product returned for reasons other than damage or defect must be in new condition, original carton, unassembled and returned within 7 days of receipt. The buyer is responsible for the outbound and inbound shipping charges when returned to the direct ship vendor.

HOM offers 2 ways to return merchandise:

  1. Free return to any approved HOM pickup location.
  2. Return to the factory via 3rd party transportation for select vendor's. 20% restocking fee and all shipping charges apply.

Factory Direct Cancellations

Cancellations on direct ship items are not allowed.

Questions?

Please contact us with any questions you may have regarding your Factory Direct / Quick Ship purchase.

Custom Orders

A minimum deposit of 40% is required for custom order merchandise at the time you place your order. Custom order cancellations will incur a restocking fee equal to 40% of the price of the cancelled merchandise. This portion of your deposit is neither refundable or transferable.

HOM Furniture Customer Care

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9a-7p9a-7p9a-7p9a-7p9a-7p9a-6pclosed

Twin Cities Metro Area
(763) 767-3675

All Other Areas
(800) 341-1322