Factory Direct Purchases from HOM Furniture

Shipping

Factory direct items are shipped direct from the factory to your door via standard ground shipping. Once the product is shipped from the vendor you will be emailed your tracking number from the vendor.

Pricing

Factory direct items are final priced and excluded from all promotions and discounts.

Damage and Defects

The buyer is responsible for inspecting the exterior condition of product carton/packaging for visible damage. In the event of carton damage the buyer should note carton damage and product damage on the delivery receipt. Any parts required or damage to product that was not immediately visible must be reported within 7 days of receipt. Contact HOM's Customer Service and replacement parts will be shipped out immediately. If there is carton shortage please document on delivery receipt and contact HOM's Customer Service.

Factory Direct Returns

Factory Direct Ship product returned for reasons other than damage or defect are subject to 20% restocking fee and all shipping charges if applicable. Restocking fees and shipping charges are also in effect if a shipment is refused. Product must be in new condition, original carton, unassembled and returned within 7 days of receipt. The buyer is responsible for the outbound and inbound shipping charges when returned to the direct ship vendor.

HOM offers 2 ways to return merchandise:

Return to any approved HOM pickup location. There will be a 20% restocking fee but all shipping charges are waived.
Return to the factory via 3rd party transportation. 20% restocking fee and all shipping charges apply.